How long does shipping take?

Shipping time will depend on the options selected during order. Shipping times are guaranteed, if we do not meet the estimated shipment time, we will refund the shipping cost in full. Shipping service will either be UPS or FEDEX ground, 3-5 business days for delivery.

Do you ship international?

Please contact support to arrange a shipment for international orders. Unfortunately we are not able to ship to all regions.

What payment methods do you accept?

We accept Credit Cards w/Stripe , Apple Pay, PayPal or message us to arrange for local pickup if you happen to be located in the Houston, Texas area.

Warranty info?

No hassle warranty includes replacement parts for 1 year and life time technical support online.* Parts are shipped to users are no cost, however a shipping fee may be required if you desire to ship the mat back to us for servicing/parts swapping. Modifying the pad does not void the warranty. We understand that even with the “perfect” dance mat, some players will be interested in modifying their setup to their specific play style. We want to encourage this by standing by our warranty even if you have changed the design of your pad. Please note that we cannot provide technical support or warranty for mods done to electronic components (replacement PCB, sensors/LEDs etc.) but we will warranty the original included parts. We hope you never need it, but know you are covered!

*Warranty subject to certain conditions.

How do I order custom graphic designs on the panel?

The dance panels fit a graphic image with the dimensions of 11”x11”. We highly recommend using a high resolution image. Reach out to customer support before or after placing an order for dance mats and we will setup everything up for you, simply just provide the requested images for print.

How do I setup my new dance mat?

Go to our “Setup & Software” page and follow the instructions to get started playing. Galaxi Dance mats are compatible with Konami’s Dance Dance Revolution Grand Prix* on the PC platform, or any other step rhythm game of choice on PC, however the mat’s design, software, and instructions are primarily focused around “Step Mania 5” a free, open-source rhythm video game engine that allows tons of customization options and the ability to download and install your own music tracks.

What is an FSR?

An FSR, or “Force Sensing Resistor”, in essence, works as a variable input resistor capable of detecting an area of pressure. In other words, it’s a plastic strip that can detect how hard you’re pressing on it. Traditional button switches operate on an “ON/OFF” status, and while functional, leave a lot to be desired in terms of adjust-ability and reliability. Many players find themselves modifying their dance pads using what is commonly referred to as “Penny Modding”, in which players adjust the sensitivity of their dance pads using pennies and varying thicknesses of foam and tape. As you can imagine, this is a less than ideal way of adjusting step sensors, leading to inconsistent or dropped inputs, causing players to miss arrows and lose out on their score.

How do I adjust the sensors?

Adjusting the sensors requires installation of a few software packages that will then run a web app in your browser to control the level of sensitivity of each panel. Please note that we are currently working on streamlining the software in an ongoing development process, and the installation process may require some in depth knowledge of the Windows OS to get working. Don’t worry, the instructions are all laid out on our “Setup & Software” page. The software is largely based on the open source code created by “teej” Sujeet, located at https://github.com/teejusb/fsr along with minor modifications made to operate with the EZ-FSR control board that powers the Galaxi Mat.

What is “stamina” play?

Stamina play, as the name implies, is a different approach to playing dance games, by focusing on conserving stamina to hit as many notes as possible in a given song. Players attempt to minimize movements to save energy to keep playing extended marathons, sometimes going for hours at a time. Although it can look a little silly from the outside to watch someone wiggle their toes, it requires a surprising amount of exertion and balance in order to keep up with the ever increasing play speeds.

Where is Galaxi Dance located?

Galaxi Dance is located in and ships from Houston, Texas. Our dance pads are built and tested by hand to ensure proper functionality.

Do you have “Pump it Up” style pads?

Pump style pads are not currently listed, but will be available soon as a custom order request, and may become a regularly listed item depending on demand.